Privacy Policy

When you book a tour, sign a waiver, or contact us through our website, we collect certain personal information that you voluntarily provide. This may include your full name, email address, phone number, number of passengers in your party, and payment information processed securely through our payment provider.

We do not collect any sensitive personal information such as government ID numbers, social security numbers, or financial account details beyond what is required to process your payment.

We use the information you provide solely to operate our business and deliver our services. Specifically, we use your information to: confirm and manage your tour booking; send you booking confirmations, reminders, and cancellation notices; process payments and issue refunds when applicable; maintain records of signed safety waivers as required; and respond to your questions or support requests.

We will never sell, rent, or trade your personal information to any third party for marketing purposes.

By booking a tour, you consent to receive communications from Turnip Rock Boat Tours related to your reservation. This includes booking confirmations, pre-departure reminders, and weather-related cancellation notices sent via email and/or text message to the contact information you provided.

You may opt out of non-essential communications at any time by using our contact form at turniprockboattours.com/contact or by replying STOP to any text message.

Your data is stored securely in encrypted, access-controlled databases. We use industry-standard security measures to protect your information from unauthorized access, disclosure, or loss.

We retain your booking and waiver records for a period of up to 3 years for business and legal compliance purposes. After that period, your data is securely deleted.

All payment transactions are processed through a third-party payment processor. We do not directly store, process, or transmit your full credit card information on our servers. Our payment processor maintains its own privacy policy and security standards, which we encourage you to review.

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our site. These cookies do not collect personally identifiable information unless you have provided it through a form.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of our site may not function properly.

We may share limited information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, and booking software platforms. These parties are contractually obligated to keep your information confidential and may only use it to provide services on our behalf.

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

For minors booking a tour, a parent or legal guardian must provide consent and complete all necessary waivers on their behalf.

You have the right to access, correct, or request deletion of the personal information we hold about you. To make such a request, please use our contact form at turniprockboattours.com/contact. We will respond to your request within a reasonable timeframe.

We may update this Privacy Policy from time to time as our business grows or as required by law. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of those changes.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: